Product Warranty

At Talkom Demo Store, we take pride in the quality of our products. Every item is carefully designed and made to meet our quality standards.

If your product has a manufacturing defect, we’re here to help.

Warranty Period

We offer the following warranty periods from the date of purchase:

The warranty covers manufacturing defects and defects in materials that occur during normal use.

This warranty is in addition to any statutory consumer rights that may apply to your purchase.

What Is Covered

Depending on the product, covered defects may include:

• Seams or stitching coming apart due to a manufacturing defect

• Defective zippers, buttons, clasps, or fasteners

• Structural defects in shoes, bags, or accessories

• Jewelry components breaking due to a manufacturing defect

• Defects in materials that were present when the product was manufactured

• Other manufacturing or workmanship defects

If we determine that the issue is covered by the warranty, we will normally repair or replace the product. If a repair or replacement is not possible, we may offer a refund or another appropriate solution.

What Is Not Covered

Our warranty does not cover damage caused by:

• Normal wear and tear

• Accidental damage

• Improper use or misuse

• Failure to follow care instructions

• Stains, scratches, scuffs, or other cosmetic damage caused by use

• Exposure to chemicals, perfumes, cosmetics, chlorine, or other substances

• Unauthorized alterations or repairs

• Excessive force or impact

• Natural aging of materials

For shoes, normal wear of soles, heels, insoles, and other parts caused by regular use is not considered a manufacturing defect.

For jewelry, scratches, tarnishing, discoloration, or changes in finish caused by normal wear or exposure to perfume, lotions, sweat, water, or chemicals are not covered.

How to Make a Warranty Claim

If you believe your product has a manufacturing defect, please contact us at support@talkom.ai.

Please provide:

1. Your order number or proof of purchase

2. A short description of the problem

3. Photos clearly showing the issue

4. Photos of the complete product if requested

Our customer service team will review your claim and let you know what to do next.

Please do not send the product back before contacting us.

What Happens After You Submit a Claim?

We will review the information and photographs you provide. In some cases, we may ask you to return the product so that our team can inspect it.

If the issue is confirmed as a manufacturing defect, we will arrange a repair or replacement. If neither is possible, we will discuss an alternative solution with you.

If the damage is determined to be caused by normal wear, accidental damage, improper care, or another issue not covered by the warranty, we will explain the reason and let you know if another solution is available.

Taking Care of Your Product

Following the care instructions supplied with your product will help keep it in good condition and extend its lifespan.

Always follow the specific care instructions for your item, particularly for leather, suede, delicate fabrics, jewelry, and other sensitive materials.

Proof of Purchase

A valid proof of purchase is required for warranty claims. This can include your order confirmation, receipt, or another record showing when and where the product was purchased.

If you purchased one of our products through an authorized retailer, please contact the retailer regarding your warranty claim.

Contact Us

If you have questions about your warranty or would like to submit a claim, please contact our customer service team:

Email: support@talkom.ai
Customer Service: Monday–Friday, 9:00 AM–5:00 PM
Brand: Talkom Demo Store