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REFUND POLICY

Talkom AI Demo Store

IMPORTANT NOTE ABOUT THIS STORE

This store operates as a functional ecommerce storefront and also serves as a demonstration environment for Talkom AI.
All policies below reflect real-world ecommerce practices and may be used by Talkom AI to answer customer questions accurately.

RETURNS

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

  • In the same condition that you received it

  • Unworn or unused

  • With original tags

  • In its original packaging

You will also need the receipt or proof of purchase.

HOW TO START A RETURN

To initiate a return, please contact us at:

support@talkom.ai

If your return is approved, we will provide instructions on how and where to send your item.
Returns sent without prior approval may not be accepted.

Return address:

71–75 Shelton Street
Covent Garden
London WC2H 9JQ
United Kingdom

DAMAGES AND ISSUES

Please inspect your order upon delivery and contact us immediately if:

  • The item is defective

  • The item is damaged

  • You received the wrong item

We will evaluate the issue and work to resolve it as quickly as possible.

EXCEPTIONS / NON-RETURNABLE ITEMS

Certain items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants)

  • Custom or personalized products

  • Personal care items (such as beauty products)

  • Hazardous materials, flammable liquids, or gases

We do not accept returns on sale items or gift cards.

If you are unsure whether your item is eligible for return, please contact us before sending it back.

EXCHANGES

The fastest way to ensure you receive the item you want is to:

  1. Return the original item following the return process

  2. Place a new order separately once the return is approved

EUROPEAN UNION 14-DAY COOLING-OFF PERIOD

If your order is shipped to an address within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing a justification.

Returned items must meet the same conditions outlined above:

  • Unused

  • With tags

  • In original packaging

  • Proof of purchase included

REFUNDS

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds are issued to the original payment method

  • Refunds are processed within 10 business days

Please note that it may take additional time for your bank or credit card provider to post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at:

support@talkom.ai

QUESTIONS

For any questions related to returns or refunds, contact:

sales@talkom.ai